News & Announcements

FRAUD ALERT

Jul 09, 2025

BE ADVISED: Recent fraud attempts have been made by perpetrators calling and texting BCT clients, posing as employees of "BCT’s fraud department.” We do not have a “fraud department.” IMPORTANT: If we contact you, we will NEVER request account numbers, account User IDs or Passwords, or any personal information. If you are contacted and have any doubt, please hang up and call your branch or our Client Care Center at 1-800-296-8431. -BCT Communications-Full Story

ALERT: "Spoofing" Texts and Cellphone Calls on the Rise

Sep 25, 2024

Recently, several clients have informed us of "spoofing" fraud attacks using text messages and cellphone calls purported to be from BCT. Be vigilant to protect your privacy and accounts. Reminder: BCT will never call or text you asking for your personal or account information. If you have any doubt about the legitimacy of a text or call from BCT, ignore those and call the Client Care Center directly at 1-800-296-8431 to inquire. Do not tap on any links in a suspicious text. -BCT Operations-Full Story

2022 New Year's Message from Alice Frazier

Dec 29, 2021

Dear BCT Customers, As 2021 comes to a close, I wish you and yours a New Year filled with good will and peace toward all. May we all find ourselves young in spirit, eager to give from our hearts and show gratefulness to one another. Full Story

Customer Experience Survey Now Open

Feb 17, 2021

At BCT, our desire is to provide positive experiences that are meaningful to your financial journey. To help us know how we’re doing, we are conducting our second Customer Experience Survey. Your feedback provides clarity about what is working well and where we need to improve. Full Story

SERVICE NOTICE: Customer Care Center Temporary Extended Hours

With the launch of our enhanced Online Banking system, there may be higher than usual call volumes. To accommodate, temporary extended hours for our Customer Care Center will be 7:00 a.m.-7:00 p.m. Monday through Friday, and 8:00 a.m.-1:00 p.m. on Saturdays. If you receive a busy signal, please call back later. Helpful resources regarding the new Online Banking system can be found on the FAQs page for both Personal and Business banking. Thank you for your patience.Full Story

BCT-Investments Welcomes Joe O'Malley, CFP As Vice President, Financial Advisor

Sep 02, 2020

CHARLES TOWN, WV, September 2, 2020 /PRNewswire/ (OTC:PTBS) – BCT-Investments, a division of BCT-Bank of Charles Town, announced the recent appointment of Joe O’Malley, CFP® as Vice President, Financial Advisor. Mr. O’Malley will serve all BCT markets in the Eastern Panhandle of West Virginia, Loudoun County, Virginia, and Washington County, Maryland. Through BCT’s partnership with LPL Financial, he will offer comprehensive investment solutions to help individuals, families, estates, and Full Story