IMPORTANT:  If you suspect fraud, contact us during business hours at 1-800-296-8431 or visit us at a branch for any of the following:

  • See a fraudulent transaction
  • Are pressured to send money
  • Are a victim in a scam
  • To validate a fraud alert
 

TEXT AND CALL "SPOOFING" 

Stay Alert! 

Some clients have reported receiving fraudulent text messages and calls claiming to be from "Potomac Bank Online Security" or "Potomac Bank Fraud Center". Calls may use our official number (1-800-296-8431).  Texts may be followed by a fake phone call using our official number.  If they ask for your account information or any personal information, it is a scammer.

Helpful Reminders:

  1. Potomac Bank will never call, text, or email you unsolicited and ask for your personal or account information.
  2. Do not click on any links or phone numbers in texts claiming to be from Potomac Bank.
  3. Do not answer or return calls from 1-800 numbers claiming to be from Potomac Bank.
  4. Always call Potomac Bank's Client Care Center directly at 1-800-296-8431 to verify any contact.

If you have any questions, please contact your branch or the Client Care Center at 1-800-296-8431.

BE AWARE.  BE SAFE.  BE SECURE.

 

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Debit Card Controls

Prevent Fraud and Manage your Potomac Bank Debit Cards at Home or On-the-Go.

With Debit Card Controls, you decide how and when your cards can be used.

Features:

  • Use your Potomac Bank Online Banking or Mobile App to manage your Potomac Bank Debit Cards1
  • Manage spending limits
  • Restrict transaction types
  • Set travel notifications2 
  • Receive real-time alerts3
  • And more

GET STARTED TODAY!

Login to your Potomac Bank Online Banking or Mobile App and click the menu "Debit Card Controls."

Contact the Client Care Center with any questions at 1-800-296-8431, Monday-Friday 8:30am - 5:00pm or Saturday 8:30am - Noon.

 

Download Potomac Bank's Mobile App

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1 Online Banking and Mobile App requires internet or wireless connection. Usage fees may apply. Contact your wireless provider for details. 

2 Travel notifications will be processed within two business days.

3 Alerts may be occasionally delayed.

FAQs

Will recurring payments that use my Potomac Bank debit card still be paid if I turn my card off?

Yes.  Registered recurring payments that utilize your Potomac Bank debit card will continue to be paid if you turn your card OFF.   

If I turn off my card, will transactions I made that have not cleared and show as pending still be processed?

Yes. Pending transactions will still be processed if you turn off your card.

If I am planning to make a large purchase that exceeds my card limit, may I use Debit Card Controls to increase the limit on my card for that purchase?

No. If you are planning to make a large purchase with your Potomac Bank debit card that exceeds the daily card limit, please contact your local branch or our Client Care Center (CCC) for a temporary limit increase.  The CCC is at 1-800-296-8431. 

How will I receive Alerts?

You setup Alerts within Debit Card Controls.  Alerts are available by email, text, and mobile push notifications. You can change your Alerts delivery method by adding or removing your email address or cellphone number in the Alerts section of Debit Card Controls. Push-type Alerts must also be enabled within your mobile device's notification settings for the Potomac Bank app. 

Will Alerts be sent immediately after each transaction?

Yes.  Alerts should be sent within a few seconds of each transaction. 

If I lose my card, can I request a new one with Debit Card Controls?

No.  You will not be able to request a new card with Debit Card Controls. However, you may request a new card using Online and Mobile Banking secure messaging, by visiting a branch, or by contacting our Client Care Center at 1-800-296-8431.  Note:  You can receive a new card instantly when you visit a Potomac Bank branch.

Will a Travel Notice I set up be effective immediately?

No.  Travel Notices will be processed within two business days of submittal. 

Can I use the Travel Notice feature for planned travel to international countries?

Yes.  International Travel Notices will be processed the same as domestic travel, within two business days of submittal.

If you have other questions, please contact our Client Care Center at 1-800-296-8431 Monday through Friday, 08:30 a.m. to 5:00 p.m. Eastern Time, or Saturdays 08:30 a.m. to Noon, Eastern Time. 

 

SOCIAL MEDIA FRAUD TACTIC - Direct Messaging and "Chat"

A new fraud tactic is using Facebook Business Messenger (Chat) to solicit information.  The requesters will look like a business or other page you may have Followed. Similar techniques are being used on other platforms as well.

We offer the same advice as always.  If you are contacted by anyone on Facebook, or by text, email, regular mail, telephone call... NEVER provide account or personal/private information when you are contacted.  If in doubt, hang up, close, delete, etc. and contact us directly by physically visiting a branch or physicallly dialing our number. 

Remember, we will never contact you asking for any of the following:

  • Account number
  • Online Banking credentials
  • Debit Card PIN
  • Social Security Number
  • Private information

If someone contacts you and asks for any private or bank account information, delete!  

REMEMBER: We will never contact you and ask for your account or private information.